Refund Policy

At Masten Tech Solutions, your satisfaction is important to us. We aim to offer a smooth and fair experience when it comes to refunds and cancellations. If you're not fully satisfied with a product or service you’ve purchased from us, you may be eligible for a refund or cancellation under the guidelines outlined below.

What Is Eligible for a Refund

You may request a refund for the following, provided certain conditions are met:

• Physical Products: Hardware or accessories purchased directly from Masten Tech Solutions that are unused, undamaged, and returned in original condition.
• Digital Goods: Software licenses or subscription-based products, only if they have not been used, downloaded, or activated.
• Services: Consultations, technical support, or installation services may be eligible for a refund, if such eligibility is outlined in the signed service agreement.

Refund Request Timeline

Refund requests must be submitted within 30 days from the date of purchase. Requests made after this period may not be accepted unless otherwise agreed in a signed contract or service-level agreement.

How to Request a Refund

To initiate a refund request, please:

• Email us at mastentechsolutions14@gmail.com
• Include the following details in your email:
  • Your order number
  • The product or service name
  • The reason for your refund request

We may ask for additional details or documentation to process your request.

Review & Approval

All refund requests are reviewed on a case-by-case basis. Approval or rejection of refund claims is at the sole discretion of Masten Tech Solutions. If approved, you will receive confirmation via email, and the refund process will begin.

Refund Method & Timing

Refunds will be issued to the original method of payment, unless otherwise arranged. Please allow 5–7 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

Non-Refundable Items & Services

Refunds will not be provided for:

• Digital products that have been downloaded, accessed, or activated
• Services that have been fully delivered or completed
• Items damaged, altered, or tampered with after delivery
• Purchases made via third-party vendors or platforms — please refer to the respective third-party's refund policy in such cases

Cancellation Policy

1. Requesting a Cancellation

To cancel a product or service:

• Contact our billing team or your dedicated account manager
• All cancellation requests must be formally approved by the relevant team to be considered valid

2. Cancellation Timeframe

Cancellations are only accepted within 24 hours of placing the order. Cancellations are not possible once the project enters the execution or production phase.

3. Third-Party Services

Cancellations are not applicable to any third-party services, including (but not limited to):

• Domain registration
• Hosting services
• Content purchased or developed via third-party providers
• API integrations or licensed software from external vendors

Policy Updates

We may update this refund and cancellation policy from time to time without prior notice. Any changes will be reflected on this page and become effective immediately upon posting. We recommend reviewing this page periodically to stay informed.

Need Assistance?

If you have any questions or require help regarding your refund or cancellation, please reach out to us at mastentechsolutions14@gmail.com. We're here to help and ensure your concerns are addressed as promptly as possible.