Terms and Conditions
1. Welcome & Agreement to Terms
At Masten Tech Solutions Pvt Ltd, the team powering Masten Tech Solutions (referred to as “we,” “us,” or “our”) treats your terms not just as a priority, but as a commitment we’re deeply dedicated to. Thanks for choosing Masten Tech Solutions — your trusted partner for everything from web and app development to digital marketing, AI/ML solutions, and branding. By browsing or using our website and services, you agree to follow the terms laid out here. These terms exist to ensure a smooth, safe, and respectful experience for everyone.
Continuing to use our services means you're okay with these terms. If not, we recommend discontinuing use of the site. We may update these terms from time to time, so it’s a good idea to check back periodically. Any updates will be effective as soon as they’re posted here.
2. What We Offer
At Masten Tech Solutions, we provide digital solutions that help businesses grow and succeed online. Our services include custom-built websites and mobile apps, thoughtful UI/UX design, strategic digital marketing, AI/ML-based tools, engaging game development, and unique branding services.
Every project is built with your business needs in mind — aiming for quality, innovation, and measurable results.
3. Who Can Use Our Services & What’s Expected
To use our services, you must be at least 18 years old or legally able to enter into contracts. By signing up or using our platform, you confirm that the details you provide are accurate and kept up to date.
You’re responsible for keeping your login credentials secure and ensuring that your use of our platform complies with applicable laws. Any attempt to misuse, hack, or damage our services may result in your account being suspended or legal steps being taken. We promote ethical and respectful use of our platform at all times.
4. Scope of Work & Deliverables
Before we kick off any project, we’ll clearly define what’s included — from timelines and deliverables to expectations and milestones. If you need changes beyond the agreed scope, we’ll first review them with you and provide updated terms or additional costs as needed.
Final deliverables could include websites, apps, designs, or branding elements — all built to industry standards and thoroughly tested before handover. Once your project is complete, you’ll receive the necessary documentation, access, and post-delivery support.
5. Intellectual Property & Ownership
The rights to the work we deliver — whether it's a website, logo, app, or marketing content — will belong to you once full payment is made (unless agreed otherwise). However, we may use parts of the project for our portfolio or promotional use unless you ask us not to.
If we’ve used any third-party tools, libraries, or licensed software, those remain under their original terms, and you’ll need to comply with those. Any unauthorized reuse or sale of our work is strictly prohibited.
6. Payments & Invoicing
We believe in clear and transparent billing. Payments can be structured as one-time, milestone-based, or subscription-based depending on the service. You’ll receive invoices via email, and payments are expected within the mentioned due dates.
Delays in payment could affect project timelines or result in service suspension. We support multiple secure payment options including bank transfers, credit/debit cards, and online gateways. Any taxes or additional charges will be clearly mentioned in your invoice. For any billing queries, our support team is ready to help.
7. Privacy & Data Protection
Your privacy matters to us. We only collect basic information (like name, email, phone number, and DOB) to deliver our services effectively. We do not collect or store sensitive or confidential personal data.
All project and business information shared with us stays confidential. We do not share your information with third parties without your permission unless legally required. We use encryption, secure access controls, and follow best practices to protect your data.
8. Use of Third-Party Tools
We sometimes integrate third-party software, APIs, or plugins into our services to offer better functionality and features. While we carefully choose reliable partners, any issues arising from these third-party tools are beyond our direct control.
You’ll be informed in advance if additional licensing fees are involved. We recommend reviewing the terms of those tools to fully understand your rights and responsibilities.
9. Service Changes & Updates
We constantly improve our services to serve you better. This may include upgrades, new features, or phasing out outdated functionality. Major updates that could impact your experience will be communicated in advance.
Occasionally, brief service interruptions may occur due to updates or maintenance, but we always aim to minimize downtime.
10. Ending Services
While we strive for long-term collaboration, either party can choose to end the service. We may terminate or pause services if there’s a breach of our terms, non-payment, or unethical behavior. You’ll usually receive a prior notice unless the situation is urgent or severe.
If you wish to end the partnership, a written notice is required. Any completed and paid-for work will be handed over, but all dues must be cleared before service access is removed. For any new work, a fresh agreement would be required.
11. Legal Jurisdiction
We operate based on general business and legal standards. If a dispute arises, we encourage resolving it through open and respectful discussion first. If legal action is needed, both parties will mutually agree on a fair and appropriate jurisdiction.
We're always here to clarify any legal or service-related questions you may have.
12. Client Collaboration & Approval Process
We believe that great results come from strong teamwork. To ensure your project runs smoothly, we need your active participation—whether it's sharing content, giving timely feedback, or approving drafts during key stages. Delays on your end can affect the overall timeline, and we won’t be able to take responsibility for such holdups.
Before final delivery, you’ll have multiple chances to review and suggest changes, as long as they're within the agreed scope. If new requests come in that weren’t originally discussed, there might be extra charges or a timeline shift. Clear communication throughout helps us deliver exactly what you envisioned.
13. Marketing & Portfolio Use
We’re proud of the work we do and love showcasing it to build trust with future clients. Unless you specifically ask us not to, we may include your completed project in our portfolio, case studies, social media posts, or marketing materials.
If you'd like your project to remain private, just let us know in writing before the project wraps up, and we’ll honor that. However, unless agreed otherwise, a small credit (like our logo or name) may appear on your website or product to acknowledge our work.
14. Service Warranties & Limitations
While we’re committed to delivering reliable, top-quality service, everything we offer is provided "as-is" and "as available." We do our best to avoid issues, but we can’t guarantee error-free, uninterrupted service or full compatibility with every third-party system.
We also don’t offer warranties on external tools, plugins, or software we use. It’s your responsibility to review and test the final output to ensure it fits your needs. If you run into any issues, we’re here to help and will work with you to resolve them quickly.
15. Unforeseen Events (Force Majeure)
Sometimes, events outside of our control—like natural disasters, power outages, strikes, or pandemics—can affect our ability to deliver services on time. If that happens, we’ll keep you informed and do everything we can to get things back on track quickly.
If such events cause major delays, we’re open to discussing new timelines or even mutually ending the project without penalties. Your understanding and flexibility in these rare situations mean a lot to us.
16. Updates to Our Terms
As we grow and adapt to changes in the industry or legal landscape, we may update our Terms & Conditions. Any major updates will be announced on our website or sent to you via email. By continuing to use our services, you agree to the latest version of these terms.
We encourage you to check this page from time to time. If a change directly affects a current project, we’ll discuss it with you beforehand. And of course, if you have questions, our support team is always here to help.
17. Contact Us
If you have any questions, concerns, or require assistance regarding this policy, please contact our support team at mastentechsolutions14@gmail.com. We are always here to help and welcome your feedback.
